Refund policy

We have a 30-day return policy, which means the buyer have 30 days after receiving the item to request a return.

To be eligible for a return, item must be in the same condition when received, unworn or unused, with tags, and in its original packaging. Buyer also needs the receipt or proof of purchase. Shipping cost for the return will be shouldered by the buyer.

To start a return, buyer can contact us at smartandeasyliving@yahoo.com. We will email the buyer with the address where the returns will need to be sent. 

If the return is accepted, we’ll send instructions on how and where to send the package. Items sent back to us without first requesting a return will not be accepted.

The buyer can always contact us for any return question at smartandeasyliving@yahoo.com.

Damages and issues
Please inspect the order upon reception and contact us immediately if the item is defective, damaged or the wrong item received, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch with us for any questions or concerns about specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure of getting what the buyer wants is to return the item received, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify the buyer once we’ve received and inspected the return, and let the buyer knows if the refund was approved or not. If approved, the buyer will be automatically refunded on their original payment method within 10 business days. Please remember it can take some time for the buyer’s bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved the return, please contact us at smartandeasyliving@yahoo.com.